FAQs

Alpaca fiber is one of the softest and warmest natural fibers in the world. It is lightweight, breathable, and naturally insulating, helping keep you warm without overheating. It is also hypoallergenic because it contains little to no lanolin.

Yes. Alpaca fiber traps heat efficiently thanks to microscopic air pockets in the fiber, making it warmer than traditional wool while remaining lightweight and breathable.

No. Alpaca fiber is naturally smoother and contains almost no lanolin, which is the substance that can cause irritation in traditional wool. Most people find alpaca extremely soft and comfortable on the skin.

Yes. Alpaca fiber is naturally hypoallergenic and lanolin‑free, making it a great option for people with wool sensitivities.

No. Alpacas are shorn once per year, similar to sheep getting a haircut. Shearing is necessary for the animals’ comfort and health.

Our standard shipping time is 3 to 7 business days depending on your location.

We accept returns or exchanges on unused items with original tags attached within 30 days of delivery. Items must be in their original condition and packaging. Customer is responsible for return shipping costs.

To start a return, please contact our team with your order number and reason for return, and we will provide instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we will cover the return shipping and make it right.

The best way to clean alpaca products is to hand wash in cold water with a mild detergent. Gently squeeze out excess water and lay flat to dry. Avoid wringing or machine drying to maintain the softness and shape of the fiber.

Some alpaca items can be machine washed on a gentle cycle with cold water, but we recommend hand washing whenever possible to maximize the life of the garment.

No. Alpaca products should never be machine dried, as heat can cause shrinking or damage to the fibers. Always lay flat to dry.

1. Fill a sink or basin with cold water
2. Add a small amount of mild detergent
3. Gently soak the scarf for 5–10 minutes
4. Rinse with cold water
5. Lay flat on a towel to dry
   

Avoid hanging scarves when wet to prevent stretching.

Alpaca socks can be:

• Hand washed in cold water

or

• Machine washed on gentle cold cycle

Air dry or lay flat. Avoid heat.

They should be hand washed in cold water, gently pressed dry with a towel, and laid flat to dry. This helps maintain their shape and elasticity.

For alpaca plush toys:

• Spot clean with cold water and mild soap

• Gently dab the surface with a cloth

• Air dry

Avoid full submersion unless necessary.