Winterborn Alpaca Shipping Policy

We look forward to sending a little warmth your way. This policy applies to orders placed through Winterborn Alpaca’s website, operated by Winterborn Alpaca LLC.

Shipping Destinations & Rates

Available shipping destinations, delivery options, and shipping charges are displayed at checkout. Any free shipping offer will state its eligibility requirements on our website.

Order Processing

Orders are prepared for shipment after payment is confirmed. Processing and delivery may take longer during holidays, busy market seasons, or promotional periods.

If an item is offered for preorder, its anticipated shipping date will be listed on the product page. We’ll contact you if an issue affects the shipment of your order.

Delivery Times

Delivery times depend on your destination and selected shipping service. Any delivery estimates provided refer to transit time after shipment, unless otherwise stated.

Delivery dates are estimates and may be affected by carrier delays, weather, customs processing, or other circumstances outside our control. Selecting expedited shipping does not shorten order processing time unless expressly stated.

Shipping Confirmation & Tracking

Once your order ships, we’ll send a shipping confirmation to the email address provided at checkout, including tracking information where available. Tracking updates may take time to appear after the carrier receives your package.

Shipping Addresses & Order Changes

Please check your shipping address carefully before placing your order.

If you need to correct an address or request a cancellation, contact operations@winterbornalpaca.com as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address, we’ll contact you to arrange the next steps. Additional shipping charges may apply to reshipment and will be confirmed beforehand.

International Orders

For destinations outside the United States, customs duties, import taxes, and handling fees may apply. Unless these charges are expressly included at checkout, they are the customer’s responsibility.

Customs processing may extend delivery times.

Missing or Damaged Packages

If your package is delayed, appears lost, arrives damaged, or is marked delivered but cannot be located, contact operations@winterbornalpaca.com with your order number.

For damaged deliveries, please retain the packaging and provide photographs of the package and affected items. We’ll work with you and the carrier to investigate and arrange an appropriate resolution.

Returns & Exchanges

For return eligibility and instructions, please refer to our Returns & Exchanges Policy.

Contact

For shipping questions, email operations@winterbornalpaca.com.